MP welcomes new police non-emergency number


Fylde MP Mark Menzies has welcomed the rollout of a new non-emergency national police contact number.

The 101 number is being rolled out across police forces in England and Wales to help members of the public contact the police when they need them.

Ministers and police chiefs hope the new number will help the police deal with calls more efficiently and cut down on non-emergency calls to the emergency 999 number.

Mr Menzies said: “In the various meetings I have attended with members of the public in relation to policing one of the recurring questions from members of the public has been: ‘What is the best way to get in touch with my local policing team about a non-emergency issue.

“People, and particularly those who do not have access to the internet, do not always know the number for their local station.

“I think the 101 number is a very good idea and I hope it will make it much easier for the public to pass on non-emergency messages to the police and leave the 999 lines free for vital emergency calls.”

At 15p per call from both mobile phones and landlines, no matter how long the call or what time of day, the public will be spared the cost of traditional 0845 numbers previously used by many forces which can cost up to 40p per minute.

With only 25 per cent of 999 calls to the police requiring an emergency response, ministers and chief constables are confident that the 101 number will also ease pressure on 999 services.

Police forces in England and Wales have gradually gone live with 101 on a phased basis. The last of the 43 forces have now adopted the number and it is already proving popular with more than two and a half million calls.

Nick Herbert, Minister for Policing and Criminal Justice, added: “Previous plans for a national non-emergency number never materialised, but this Government has delivered a practical scheme.”

And Commander Ian Dyson, the Association of Chief Police Officers (ACPO) lead on contact management, said: “Having just two phone numbers – 101 for reporting a crime that has happened, to get advice or to raise local policing issues – or 999 if it’s an emergency, makes calling the police a lot easier and makes our services more accessible.”

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