Social care in the spotlight

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AN MP has urged Fylde residents to take part in a new public consultation pilot scheme on health and social care.

Mark Menzies, MP for Fylde, is asking local people to share their experiences of health and social care with the industry regulator, the Care Quality Commision (CQC).

The CQC are looking for feedback from patients, service users, carers and families who have experience of the health and social care system.

And Mr Menzies says this is a tremendous opportunity for those people to help shape the future of health and social care in Britain.

Mr Menzies said:  ”We all know how important our local health and care services are.

“This is an invaluable opportunity for people from Fylde to give their feedback to the health regulator about local services.

“I would encourage anyone with an interest in this area to tell the Care Quality Commission what they think of the care they have received.”

All health and social care is required to meet the government standards of quality and safety required by law. 

It is the Care Quality Commission’s job, as the regulator, to register and inspect services to check that they are meeting those standards.   

In between inspections CQC monitors all the information it holds about a service to help identify where there may be a risk that a service is no longer providing care which meets government standards.  

 CQC makes annual unannounced inspections of hospitals, care homes and agencies that provide care in the home – but can also inspect at any time in response to specific concerns. Information from the public submitted to the Care Quality Commission will help inform their inspection work.

 Ann Ford, CQC Head of Compliance for the North West, said:  “Whenever and wherever you receive care you have a right to be protected from the risk of abuse and neglect; you should be respected and involved in decisions – and care should meet your individual needs.      

“We want more people to know about the standards they should expect from their care – and to tell us about their experiences, good and bad.”

 To take part visit and click on the “tell us about your experience” link. 

Alternatively, members of the public can call the National Customer Service Centre on 03000 616161 or write to the CQC at National Customer Service Centre, Citygate, Gallowgate, Newcastle-upon-Tyne, NE1 4PA

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